Need help or have a question? Reach out, we’re here for you:
fareofficiel@gmail.com
+33 7 58 62 71 96 (WhatsApp available)
Instagram: @fareofficiel
Frequently asked questions
What is the return policy?
We accept returns within 7 days after the delivery date, provided that the item is unworn, unwashed, and returned in its original condition and packaging.
To request a return, please contact our team at fareofficiel@gmail.com or via WhatsApp at +33 7 58 62 71 96 before sending anything back. We will guide you through the process.
Custom-made or personalized pieces are not eligible for return or refund.
Shipping fees for returns are the responsibility of the customer unless the item received was damaged or incorrect.
Are any purchases final sale?
Yes. Custom-made, personalized, or limited-edition pieces are considered final sale and cannot be returned or refunded.
We take time to ensure these items are made with care and according to your specifications. Please make sure to review your order details carefully before confirming.
If you have any doubts, feel free to contact us before placing your order:
fareofficiel@gmail.com
WhatsApp: +33 7 58 62 71 96
When will I get my order?
Orders are processed within 3 business days after payment confirmation.
For custom-made or personalized items, please allow up to 6 business days for production.
Once your order is ready, it will be shipped via DHL, with delivery expected within 5 business days, depending on your location.
You’ll receive a tracking number as soon as your package is on its way.
Where are your products manufactured?
Our products are crafted both locally in Benin and through trusted global partners. We carefully select all our manufacturing collaborators to ensure exceptional quality and fair value, while supporting ethical and sustainable practices.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order.
During checkout, the exact shipping fees will be calculated and displayed before you finalize your purchase.
We ship via DHL to ensure fast and reliable delivery.